Vendor FAQs

Our MSP contact is always available and ready to accept incoming calls. We prioritize quick and effective communication to keep staffing processes moving smoothly.

We provide immediate feedback on candidate submittals, including same-day screening of qualified candidates and timely updates on all submissions.

We hold monthly vendor calls to discuss new clients, opportunities, and any challenges. Additionally, vendors have access to live chat through Teams for real-time support.

We’ve streamlined the submittal process, requiring only a single attachment with a digital cover sheet automatically generated by the app to ensure efficiency and avoid the duplication of efforts.

We consider our vendors as true staffing partners, working toward the same goal: placing the most qualified candidates as quickly as possible to meet client needs.

To avoid delays, we work proactively to address incomplete profiles with quick, easy fixes whenever possible.

We prioritize candidate choice rather than defaulting to the first submission, ensuring a fair and transparent process.

Yes, we allow flexibility in candidate rate submissions, whether higher or lower, to meet the needs of both clients and staffing partners.

We provide visibility into the number of submittals for open positions and highlight urgent needs with low submittals to help vendors focus on high-priority roles.

We supply comprehensive job descriptions, including required credentials, shift details, block scheduling availability, equipment and EMR systems, patient load, unit size, trauma level, scrub color, and more.

We coordinate and schedule interviews between candidates and hiring managers, providing reminders to both parties. Complete clinical interviews are also available upon client request.

We provide a single point of contact for all critical processes, including billing, credentialing, quality control, profile submission, and incident reporting.

Performance appraisals are conducted at the end of each assignment to maintain high-quality placements.

We offer digital assignment confirmations, weekly hourly summaries, and real-time tracking throughout the submittal and placement process, including updates such as:

• Submitted to manager
• Interview requested
• Offer extended

We send early extension reminders to clients at both the 60-day and 30-day mark, helping to secure contract renewals in advance.

Yes, when positions open, we proactively notify vendors about opportunities for prior travelers to return.

We offer a dedicated app for time tracking, ensuring accurate payroll processing. Additional features will be introduced to enhance the user experience further.